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SUMMARY:Reverse Logistics Seminar
DESCRIPTION;ENCODING=QUOTED-PRINTABLE:Many procurement organizations today have recognized the benefits of consolidating suppliers and service providers for improved leverage and cost savings. At the same time, there are areas of business that remain largely untapped and require specialized suppliers or service providers to meet unique needs. One of the most important and fastest-growing of such business areas is Aftermarket Logistics.According to a report from AMR Research in 2005, “The cost of not improving the aftermarket component of the business is lost sales and weakened customer relations. Instead of a customer for life, companies will find that third-party providers have stronger, longer-term ties to customers.”The aftermarkets business in Asia is on a high growth trajectory, fuelled by an ongoing shift of OEM’s (Original Equipment Manufacturer) towards low cost destinations in Asia.For South East Asia, 83% of the aftermarket logistics activity occurs in Singapore and Malaysia. Singapore has a 60% share of the SEA market, primarily due to its regional hub status. While certain key industries have outsourced of aftermarket logistics to 3PLs for several years, the service offering is increasingly evolving towards creating integrated or customized solutions for different industries. Industry players have understood that aftermarket logistics can complement revenue realization rather than simply being another cost factor.As one of the components of aftermarket logistics, reverse logistics involves the flow of surplus, damaged or unwanted material or equipment back through the supply chain after meeting customer’s demand. Determining the size of the Aftermarket and Reverse Logistics Service market requires that a company truly understand the dimensions and dynamics of the market.Opportunities in terms of designing and managing these reverse flows to ensure that the material is handled in an environmentally responsible way are also on the rise. However, retailers and vendors face the challenge of processing these returns at a level of proficiency that allows for quick, efficient and cost-effective collection and return of merchandise. It is the logistics company’s responsibility to shorten the link from return origination to the time of resell. And because of the connection between reverse logistics and customer retention, it has become a key component within Service Lifecycle Management.PremiseAftermarket and Reverse Logistics SeminarThis seminar aims to build an industry-focused platform to bring together the leading industry players, professionals and academics of this rapidly growing sector. This would also allow those in the industry to discuss the latest trends, growing opportunities and challenges faced in this sector. Finally, the ideas and commentary shared here would help bring positive changes to the areas of Aftermarket and Reverse Logistics.Launch of the Reverse Logistics Solutions LabThe event would also serve as a stage to launch Singapore’s first Reverse Logistics Lab at the Singapore Management University. The lab will contribute to the industry by carrying out research in specific areas within Aftermarket and Reverse Logistics. It aims to be a key knowledge base for the logistics industry in Singapore and the region.Target AudienceThis event is aimed at “Movers and Shakers” in the Aftermarket and Reverse Logistics areas, i.e. those interested in knowing more about these fields or planning to enter it. The event will also serve as a networking opportunity for the key industry players, professionals and academics taking part in it.Participation FeesStudents: $25 per person Professionals: $119 per person SCA members: Free for first 25 members (professional members only)ProgramHeading 10745-0900Registration   & Breakfast0900-0915Welcome   Address – Supply Chain Asia0915-0945Keynote   Address -Mr Paul BradleyChairman   & CEO, Caprica International/Global Advisory Board, Arshiya   International/Vice Chairman, Supply Chain Asia0945-1015     Break1015-1130     Session 2 –   Reverse Logistics and Sustainability ChallengesMr Mathias   von Bescherer, Channel Distribution Director, Microsoft Asia Pacific   OperationsMr Joshua   Wu, Supply Chain Manager, INTELDr Lieven   Demester, Asst Professor of Operations Management Practice, Singapore   Management UniversityMr Jaya   Moorthi s/o Sinniah Pillai, Business Operations Manager, IPG Asia Pacific,   Hewlett PackardMr Oliver   Lemanski, Regional Service Logistics Manager, TNT Asia1130-1200     Launch of   Reverse Logistics Solutions Lab1200-1400     LunchHeading 1TO REGISTER CLICK HERE
LOCATION:Singapore - Grand Copthorne Waterfront Hotel, Singapore - 392 Havelock Road Singapore 169663 
DTSTART:20100331T140000Z
DTEND:20100331T190000Z
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