A recent commentary by Ti shows that the internet retailing revolution has brought enormous benefits to the global express and logistics sectors. The online shopping market now accounts for almost a fifth of all purchases in some developed markets, and is growing at anything between 15-20% a year in Europe and the US and around 75% a year in China. Fortunately for the logistics industry, the online shopping model means that consumers' trips to the shops are being substituted by delivery direct to the home. However at the same time, the market is enduring growing pains of many different types. Quality has become a critical issue, with delivery deadlines across the holiday season being missed. This undoubtedly will slow the take up by consumers. Some online retailers resort to managing this problem by setting up their own logistics operations. Recently tax issues faced by Amazon as well as technology glitches will continue to haunt some of these online retailers.